Transcript · Japanese → English
Japanese → English transcript
In this context, one company already offering AI-based services is the travel platform “Yanolja.”
At first glance, this looks like an ordinary travel booking site where you pick dates and accommodations, but when you click, the AI steps in on behalf of a person
and handles the booking calls.
This is Yanolja regarding your reservation. I am sorry, but could we speak in Japanese?
Understood. I will speak in Japanese from now on.
It instantly switches to responding in Japanese.
Do you have any questions or additional requests?
Um, could I have a taxi come pick me up at the airport?
I have arranged a taxi transfer from the airport.
That completes the details of your reservation.
Specific requests from guests are immediately reflected in the booking details, so the accommodation side no longer needs staff to handle them.
It supports 20 languages, including English and Chinese, and has already begun operating at affiliated travel agencies.
It has been introduced at accommodations and other facilities in 32 countries around the world.
Small, lesser-known hotels in Seoul, and these days, Japanese guests not only go to Busan
but also often visit places like Gwangju and Daejeon, and Jeju Island as well. In those kinds of places, there is actually a growing shortage of people who can speak English or Japanese or Chinese,
so in those situations it is proving to be a great help.
End of transcript · 235 words · machine translated
Original transcript (Japanese)
こうした中、すでにAIによるサービスを提供するのが旅行プラットフォームを展開する「ヤ ノルジャ」。 こちらは一見、日付や宿泊先などを選ぶ普通の旅行予約サイトに見えますが、クリックすると 、AIが人に代わって 電話の予約対応をします。 야놀자예약관련전화입니다.すみませんが、日本語でお願いします。 承知しました。では、今から日本語でお話ししますね。
瞬時に日本語での対応に切り替えます。 何かご不明な点や、追加のご希望はございますか? えー、空港までタクシーで迎えに来てもらえますか? 空港までのタクシー送迎を手配しました。 これでご予約の内容は整いました。
客からの具体的な要望も予約内容にすぐさま反映し、宿泊施設側は人による対応が不要になり ます。 英語や中国語など20の言語に対応していて、すでに系列の旅行代理店で運用も開始。 世界32カ国の宿泊施設などに導入されています。 서울의유명하지않은작은호텔,그리고요즘에는일본분들이부산뿐만아니라 뭐광주나대전이런데도,제주도도많이가세요.그런곳일수록사실영어가되는,혹은일본어,중 국어가
되는사람이점점부족한데그럴때훨씬도움이되고있습니다.
