English transcript

Am I not letting you get out?

I have to report this.

I'm asking you to please get out of my car. Okay.

Can you get out of my car first and report it?

You're being hostile, ma'am.

I'm asking you to get out of my car, please.

So when I got in the car...

I don't care about anything else but you getting out of my car, please.

I just try to have a conversation. I'm asking you to please get out of my car, ma'am.

I'm gonna call 911.

I'm trying to call the Lyft support.

I'm asking you to get out of my car, ma'am.

I'm calling the Lyft support.

I don't care about Lyft support. Please get out of my car.

You don't have to do that while you're in my car.

I need you to get out of my car, ma'am.

911, what's your emergency?

Please get out of my car!

She's being hostile.

She won't... She won't get out of my car!

So as soon as...

She won't get out of my car! She won't get out of my car!

She's yelling.

Yes, because she won't get out of my car now.

So as soon as I opened the door...

I am scared for my life. She needs to get out of my car.

I'll put you... So I'm on 2855 Laurelview.

In her car. She's in my car, ma'am.

She said, "This isn't Uber... This isn't Pet. You can't have your dog."

Okay, get out of my car!

And I told her this is a Pet...

Okay, get out of my car, ma'am!

You see how... You see how belligerent she is.

Oh my god.

Like she is very hostile. She's making me...

Are you in her vehicle?

Yeah, and I'm just trying to explain to her that I believe her...

In my vehicle, and I can't... I canceled, ma'am.

I canceled the ride and she needs to get out.

You see how belligerent she is, right?

Like she... she won't let me speak.

You don't have to... You don't have to speak in my car. You need to get out.

You can step out, ma'am.

Um...

Are you... Okay, so you...

I just... I just want to be safe because...

She won't get out of my car!

Get out!

She's showing herself. She's showing herself.

There's literally a camera right there, and I'm recording this.

She's showing...

Yes, I'm going crazy because she...

Do you have a pet with you? Is that what the issue is?

Yeah, so... so my dog, as soon as I opened the door, she said, "This isn't Pet! This isn't for Pet!"

I said, "I ordered Pet." I said, "I could show you."

And she pulled off before I even put my seatbelt on.

I said, "Whoa, you're making me feel unsafe."

Like, you're pulling off before I even put my seatbelt on.

She's yelling at me, "Close the door! You don't have to show me that it is for Pet!"

No. That's not what happened.

Ma'am, I'm not talking to you.

No, that's not what happened. I'm going...

Now I'm gonna...

You see... You see what's happening.

Yes, I canceled the ride and she's not getting out.

And now she's... she keeps on driving fast, stopping, driving fast, stopping.

Ma'am, she won't get out of my car. What do I do?

You're not even at my house.

Okay, are you...

You drove past my house.

I don't give a fuck.

You see... You see how she's acting.

Yeah, I'm the one acting...

She's showing herself. Come here.

No, you can't have that dog up there.

He's on my lap.

Huh?

Yeah, I'm 2855 Laurelview, yeah.

She keeps on driving and then stopping, driving, stopping.

She's telling me to get out once I put my... once I take my seatbelt off, you keep on driving, stopping.

No. No, you stopped and called and I said get out. You have time.

Yeah, because I have to report this.

You still have time. You still... and you can report right outside.

You can report outside this. You can report outside of my car.

You can report outside of my car. Yes, you can.

Yes, you can.

Yep.

Yep. Yes, you can. Okay.

I don't give a fuck. You just... I just want you out of my car.

I know.

Have a good day.

Are you refunded for the ride, ma'am?

I don't know, 'cause that's what I'm making sure of.

I'm just making sure I have my money back because this was... oof, so unnecessary.

Yeah, it was.

Yeah. If I pay for a Pet...

Are you crazy?

A Pet Lyft...