Customer Experience with Sberbank

Oh, guys, burn in hell, it's Sberbank.

Anyway, we order cash at Sberbank.

Well, a small amount like that, up to a million rubles.

We need to withdraw it.

We ordered it, waited for three days.

That's it, we got an SMS, we need to go and withdraw the money. So, we arrive.

We go up to the terminal and select cash withdrawal.

Then we are redirected to a bank teller's window.

This is Sberbank. We go over there, and the runaround begins.

You know, to withdraw your money,

you need to pay a fee of 1,500.

I ask them, on what grounds?

Like, we ordered the money, we aren't

withdrawing it from a card, not transferring it, nothing, just a withdrawal.

No, you must pay a 1,500 fee.

I say, for what? Well, those are the rules.

I say, okay, fine. What are our options?

Well, look, we have two options.

Either you pay 1,500 or 300 rubles.

I say, what is the 300 rubles for?

Sign up for Sberbank. It's a subscription to Sberbank.

I say, why the hell do I need it?

What do you mean? Will you use the cashbacks?

I don't need any damn cashbacks, I don't use Sberbank, I just need to withdraw the money that's in there.

I don't use any of these online cinemas and so on at all.

Okay, fine, alright. How much is Sberbank?

300 rubles a month.

Alright, 300 rubles. I say, can I withdraw and cancel this subscription?

She says, yes, of course, in two weeks.

Okay, fine, let's activate the subscription. 300 rubles is still cheaper than 1,500.

Next, you need to go to the Okko online cinema.

I say, what for?

To confirm the subscription.

I don't need your damn cinema, I've never watched it in my life.

So, basically, it's this whole back-and-forth.

As a result, the money is frozen.

We signed up for the subscription and immediately the transaction was declined.

So now we're standing and waiting for the department head.

She'll be down in a minute, and we'll call.