Transcript · Hindi → English
Discussion on Car Warranty and Battery Health
Charan ji, there are some brands here. If I name Tata
Mahindra's cars give a 15-year warranty to the first owner
and it covers unlimited kilometers. So don't you think something like
that is a more tailored case for a person like
you? If they are saying it's unconditional, as long as we are
not avoiding the warranty for some reason.
Look, all the feedback I'm getting now is that if, if
suppose a Mahindra runs four lakh, then after two years
it runs 400 kilometers. After two years, if it is 250 or 300, then it's the battery.
Because that's what I think. Look,
what I'm saying, I don't speak for anyone.
Assume that.
I'm not with any company. I can say this. I feel that
if the battery goes bad, the company will put it on the customer. Whether you
are charging with DC, or using some voltage from home. Mine…
It's my opinion. Maybe I could be wrong.
I'd like to give my opinion. Two points of clarification, you could say. One is that sir's
concern is that sir is assuming that the battery's health will decline very quickly.
And second, sir is assuming that whatever problem the battery develops
And second, sir is assuming that whatever problem the battery develops
during the battery warranty, during those ten
or 15 years, it will be imposed on the customer.
That's what I mean.
The second thing sir said, I actually agree with. I don't mind if
some brands get angry with me. I feel that right now, suppose you're
in your eighth or ninth year, and you say, "My battery has this problem." I
still don't think that in the ninth or tenth year you will
be given a replacement battery. Some middle-ground solution will be offered. I agree
with that.
Absolutely right.
Sir is saying two things: battery health will degrade very quickly.
I disagree with that a little because all the data we've collected
from customers who have driven their cars for 200,000 kilometers, their battery
health has dropped by three or four percent. Okay, but I
still say that if your car is running fine, I hope your suspension issue
gets resolved, so don't think your battery health will drop so quickly.
But the other thing is that there is a major concern regarding some batteries.
The approach you've seen from the brand, I somewhat
agree that perhaps they won't be customer-friendly. They aren't going to replace an item worth
800,000, one million, or 1.2 million rupees like that.
No, look.
End of transcript · 429 words · machine translated
Original transcript (Hindi)
चरण जी यहां पर कुछ brands हैं। If I name Tata Mahindra की cars 15 साल की warranty देते हैं first owner को और unlimited kilometers का रहता है। So don't you think something like that is a more tailored case for a person like you। अगर unconditional वो कह रहे हैं as long as we are
not avoiding the warranty for some reason। देखो मेरे को जो अब सारी feedback मिल रही है उससे ये है कि अगर अगर suppose करो Mahindra अगर वो 4 लाख चलती है तो दो साल बाद अपना 400 किलोमीटर चलती है। दो साल बाद वही अगर 250 300 रहेगी या battery। क्योंकि इन्होंने मेरी सोच है। देखो
मेरी बात मैं किसी की। मान के चल रहे। मैं किसी की company का नहीं। मैं कह सकता। मेरे को इतना लगता है कि company अगर battery खराब होएगी तो उस customer पर ही डालेगी। वो बात कि आप DC से कर रहे हो, आप घर से कोई voltage से कर रहे हो। मेरी
अपनी opinion है। मैं maybe मैं wrong भी हो सकता। मैं अपनी opinion देना चाहूंगा। दो clarity आप कह लीजिए। एक तो यह है कि जो sir का concern है sir यह assume कर रहे हैं कि battery की जो health है वो बड़ी जल्दी तेजी से नीचे आएगी और दूसरा यह sir मान के चल रहे हैं कि चाहे battery की कोई भी
problem आ जाएगी battery warranty के दौरान उन 10 साल या 15 साल के दौरान वो चीज customer पर थोप दी जाएगी। यही मेरे को जो। दूसरा sir sir ने चीज कही है मैं उससे actual में सहमत हूं। I don't mind अगर कोई brand गुस्सा करते हैं मुझे यह अभी लगता है कि suppose कीजिए आप
आठवें नौवें साल में हैं और अब चले गए हैं कि मेरी battery में ये दिक्कत आ रही है। I still don't think in नौवें दसवें साल आपको कोई battery replace करके दी जाएगी। कुछ बीच का solution दे दिया जाएगा। ये मैं मानता हूं। बिल्कुल ठीक।
दो चीज sir कह रहे हैं कि battery की health बहुत नीचे degrade होगी जल्दी से। उससे मैं थोड़ा सा असहमत हूं क्योंकि जितना भी data हमने इकट्ठा किया है जो जो customer दो दो लाख किलोमीटर गाड़ियां चला चुके हैं, उनकी sir battery health जो है वो तीन चार percent नीचे आई है। ओके तो but I still say कि अगर आपकी ये car ठीक चल रही है आपका I hope के suspension वाला issue
solve हो जाए तो आप ऐसा मत सोचिए कि आपकी जो health है वो इतनी जल्दी नीचे आएगी। But जो दूसरी चीज है कि कुछ battery को लेकर बड़ा concern होता है तो जो approach आपने brand की देखी है तो I somewhat agree के शायद वो customer friendly तो नहीं होंगे। आपको 8, 10, 12 लाख की चीज ऐसे replace करके तो नहीं देने वाले।
नहीं देखो।
