Watch Boutique Customer Interaction

Sir, please don't lean on the glass. The pieces underneath cost more than, more than you'd expect. I, I'm only looking. That one, steel, the blue face. Could I see it closer? We take pieces out of the case for buyers, sir, not for looking.

There's a watch kiosk on the ground floor, very good value. Keep an eye on the counter. I'll be in the back. Is someone helping him? Nobody needs to. He's looking, not buying. Regional name's the boutique manager tonight, Mira. We're tied.

You want to spend your last hour polishing glass for a man in that jacket? He asked to see a watch. That's the job. Then fetch him a chair. He'll be looking for a while. Here, take your time. May I see your wrist? My wife chose this blue years ago for a shop window.

Everyone told her steel and blue would never sell. She was right about most things. Is she...? Last winter. I come and look at it once a year on her day, that's

all. I'm not going to buy it. That's all right. It looks good on you. She'd say so. Thank you. You were very patient with an old man. Come back next year. Ask for me. Two pieces, gift-wrapped. And you?

Did your gentleman decide, or is he still looking? He wasn't buying, Adrian. Of course, he wasn't. The kiosk closes at 9:00, sir. Ground floor. You'll find something in your range.

And I think the new campaign will resonate with the younger demographic. Mr. Samuel, you're supposed to be at the dinner tonight. They're giving a speech about you. I wanted to see it first, same as every year.

Everyone, this is the man who opened this boutique 40 years ago, two counters and one window display. He still owns the building we're standing in. Sir, I had no idea. If I'd known-

You'd have let me touch the glass? That's what I thought. I came to name a boutique manager tonight. You were here for an hour. Tell me what you saw. One of them sold two watches. One of them put a watch on a man who told her he

wouldn't buy it, and she was kind about it. The boutique is yours. I closed two pieces tonight. She closed nothing. You closed two sales. She kept a customer. This building has run for 40 years on the second thing.

Next year then. Ask for me. I'll ask for the manager.