Emergency Call During Crisis

We're gonna die, aren't I?

No, no, no, no, no, no. Say your-

I'm gonna die, aren't I?

Ma'am, ma'am, ma'am, say your prayers, and we're not gonna-

I'm gonna die.

We're gonna think positive because you gotta help-

Well, there's no one here yet, and the floor is completely engulfed.

We're on the floor, and we can't breathe.

Okay.

And it's very, very, very hot.

It's very... Is all the lights still on?

The lights are on, but it's very hot.

Ma'am, ma'am, stay-

Very hot. We're all the way on the other side of

Liberty, and it's very, very hot.

Any lights, you can turn the lights off?

No. No, the lights are off.

Okay, good. Now everybody stay calm. You're doing a good job.

Please.

Ma'am, listen. Ma'am, listen, everybody's coming. Everybody knows.

Everybody knows what happened, okay?

Sure.

And but they'll have to take time to come up here. You know that.

Gotta be very care-

It's very hot. Very hot.

I understand. You gotta be very, very careful

how they approach you, okay?

Yeah.

All right? And so when they come upstairs, it won't be worse than it is.

All right.

Now you stay calm. And so how many people where you're at

right now?

There's, like, five people here with me.

Call up on the eighty-third floor.

Eighty-third floor.

With five people.

Five patients. Everybody's having trouble breathing?

Everybody's having trouble breathing.

Some people are worse-

There are some people-

... than others

... uncon- unconscious. Everybody's awake?

So far, yes, but it's-

Now listen, listen. Everybody's awake?

Yes, so far.

Conscious. And it's very hot there but no fire, right?

I can't see-

No, no-

... because it's too hot

... hot, very hot. No fire for now and no smoke, right?

No smoke, right?

Of course there's smoke.

Ma'am, ma'am, you have to stay calm.

There is smoke.

All right.

I can't breathe.

Okay, you stay calm with me, okay? I understand you.

I think there is fire because it's very hot.

Okay.

It, it's very hot everywhere on the floor.

Okay. I know you don't see it, and I know, but we, I, I'm calling to document.

I'm documenting what you... Okay? And very hot.

I, we see no fire, but you see smoke, right?

It's very hot. I see... I don't-

Okay.

... see any air anymore.

Okay.

All I see is smoke.

Okay, dear. I'm so sorry. Hold on one, stay calm. With me, stay calm.

Now-

Please.

Just, uh, listen, listen. The call is in. I'm documenting. I'm gonna let the...

Hold on one second, please. Thank-

I'm gonna die, aren't I?

No, no, no, no, no, no. Say your-

I'm gonna die, aren't I?

Ma'am, ma'am, ma'am, say your prayers, and we're not gonna-

I'm gonna die.

We're gonna think positive because you gotta help each other get off the floor.

Now-

I'm gonna die, and no one's gonna come.

No. Stay calm. Stay calm. Stay calm. Stay calm.

Dear God.

You're doing a good job, ma'am. You're doing a good job.

No.

You're doing fine.

It's so hot. I'm burning up.

Then you-- okay. If you don't-- the floors is hot, and everything is hot.

It's, it, all that dust is... When you go up high, you,

you get too close away from

the smoke. Okay. I know you know. Hold on.

Eighty-third floor, three people trapped.

Where?

It's very hot on the eighty-third floor.

Three pe- five people trapped, having trouble breathing. It's very hot.

Wait, wait. We hear voices. Hello. Help.

That's what I'm doing. I'm just letting you know.

Hello, ma'am.

Help.

Stay calm. Ma'am, ma'am.

Help.

Stay calm. Stay calm.

Just don't move.

Oh my God.

They coming through to you now?

Find out if there's anybody here on the eighty-third floor.

Ma'am, I-- don't worry. You stay on the phone with me, and we'll--

I'll already

know-

Can you find out if there's anyone on the eighty-third floor because-

Ma'am, I already-

... somebody hurt somebody.

Excuse me. I already notified this lieutenant, okay?

Uh, uh, rado, I notified,

actually.

Rado?

Yes, Lieutenant Rado. I already notified lieutenant

that there's five people on the

fifth floor, right? Very hot and smoky.

Tell him over- overlook you, okay, dear?

Can you, can you-

I already did that, ma'am

... stay on the line with me, please?

Yes, ma'am. I am gonna stay with you.

I feel like I'm dying.

Listen, listen. Take, uh, uh-

They're here?

Are they inside with you yet, dear?

No.

Okay, stay calm till they get inside.

Find out where they are.

Ma'am, stay, stay c... Ma'am, stay calm till they get inside.

I'm trying.

EMS, what's the line up you have?

I have seven two seven.

Seven two seven.

Yes.

Do you have water coolers in there by you, ma'am?

No, not by us. W- with the water cooler is where the

explosion was. There was an explosion on the floor.

On that floor?

Yes. And so it's still hot now.

They said the explosion was on the eighty-sixth floor.

That was at the other building.

Different building.

Oh, a different building.

Both buildings, ma'am.

What, what-

Can you grab the-

Ma'am, stay calm. What address is the this building?

Two One Three South. Oh, God. Oh my God.

They can route me that call. You got it on a-

EMS is down.

Okay, I'll put that in.

Ma'am, stay calm.

I'm doing it now.

Two World Trade Center.

Yep, on the eighty-third floor.

And the phone number is two one two-

Mm-hmm

... one six six six three three one.

Ma'am, just stay calm for me, okay?

I think so, ma'am.

Ma'am, ma'am, listen to me.

Listen to me, ma'am. You're not dying. Bad situation.

You're in a bad situation, ma'am.

Hold on.

Hold on a second.