Emergency Call During Crisis

We're gonna die, aren't I?

No, no, no, no, no, no. Say your-

I'm gonna die, aren't I?

Ma'am, ma'am, ma'am, say your prayers, and we're not, we're gonna-

I'm gonna die.

We're gonna think positive because you gotta help.

Well, there's no one here yet, and the floor is completely engulfed.

We're on the floor, and we can't breathe.

Okay.

And it's very, very, very hot.

It's very... Is all the lights still on?

The lights are on, but it's very hot.

Ma'am, ma'am, stay-

Very hot. We're all the way on the other side of

Liberty, and it's very, very

hot.

Are your lights-- you can turn the lights off?

No. No, the lights are off.

Okay, good. Now everybody stay calm. You're doing a good job.

Please.

Ma'am, listen. Ma'am, list- everybody's coming. Everybody knows.

Everybody knows what happened. Okay?

Sure.

But don't hold. They have to take time to come up here.

You know that.

Gotta be very care-

It's very hot. Very hot.

I understand. Gotta be very, very careful

how they approach you. Okay?

Yeah.

So I-- so when they come up here, that it won't be worse than it is.

Okay.

Now you stay calm. As to how many people where you're at

right now?

There's like five people here with me.

Call up on the eighty-third floor.

Eighty-third floor.

With five people.

Five patients. Everybody's having trouble breathing?

Everybody's having trouble breathing. Some people are worse.

There are some people-

Than others

... unconscious. Everybody's awake?

So far, yes, but it's-

Listen, listen. Everybody's awake.

Yes, so far.

Conscious, and it's very hot there, but no fire, right?

I can't see-

No-

... because it's too hot

... no. Hot, very hot. No fire for now and no smoke, right?

No smoke, right?

Of course there's smoke.

Ma'am, ma'am, you have to stay calm.

There is smoke.

Okay.

I can't breathe.

Okay, you stay calm with me, okay? I understand you.

I think there is fire because it's very hot.

Okay.

It, it's very hot everywhere on the floor.

Okay. I know you don't see it, and I know, but we, I, I'm calling to document.

I'm documenting what you-- okay? And very hot.

I, we see no fire, but you see smoke, right?

It's very hot. I see-- I don't see any air anymore.

Okay.

All I see is smoke.

Okay, dear, I'm so sorry. Hold on one, stay calm with me. Stay calm.

Now-

Please.

Uh, listen, listen. The call is in. I'm documenting. I'm gonna let the...

Hold on one second please.

I'm gonna die, aren't I?

No, no, no, no, no, no. Say your-

I'm gonna die, aren't I?

Ma'am, ma'am, ma'am, say your prayers.

And we're not, we're gonna-

I'm gonna die.

We're gonna think positive because you gotta help each other get off the floor.

Now-

I'm gonna die, and no one's gonna-

No. Stay calm. Stay calm. Stay calm. Stay calm.

Please, God.

You're doing a good job, ma'am. You're doing a good job.

No.

You're doing a good job.

It's so hot. I'm burning up.

Then y- okay. If you're on the floors is hot and everything is hot, it,

it, they're all there just is when you go up high, you,

you get too close away from

the smoke. Okay. I know you know. Hold on.

Eighty-third floor, three people trapped.

Three.

Very hot on the eighty-third floor.

Three, five people trapped, having trouble breathing.

Very hot-

Wait, wait. We hear voices.

Hello. Help.

That's what I'm doing. I'm just letting you know. Okay.

Hello, ma'am.

Help.

Stay calm. Ma'am, ma'am.

Hello. Help.

Stay calm. Stay calm.

Just don't move.

Oh my God.

They coming through to you now?

Find out if there's anybody here on the eighty-third floor.

Ma'am, I-- don't worry. You stay on the phone with me, and we'll--

I'll already

know-

Can you find out if there's anyone on the eighty-third floor because-

Ma'am, I already-

I think we heard somebody.

Excuse me. I already notified this lieutenant, okay?

Uh, uh, eight oh I notified actually.

Eight oh?

Yes, Lieutenant eight oh. I already notified lieutenant

that there's five people on

the fourth floor, right? Very hot and smoky, so they'll over, overlook you,

okay, dear?

Can you, can you-

I already did that, ma'am

...stay on the line with me, please?

Yes, ma'am. I am gonna stay with-

I feel like I'm dying.

Listen, listen. Take, uh, uh-

They're here?

Are they inside with you yet, dear?

No.

Okay, stay calm till they get inside.

Can you find out where they are?

Ma'am, stay, stay c- ma'am, stay calm till they get inside.

EMS, what's the job number you have?

I have seven two seven.

Seven two seven?

Yes.

Okay.

Do you have water coolers in there by you, ma'am?

No, not by us. But there was a water cooler where the explosion

was.

There was an explosion on the

floor.

On that floor?

Yes. It's only 'cause it's so hot now.

They said the explosion was on the eighty-six floor.

That was on the other building.

Other building. That was on a different building.

Both buildings,

ma'am. What, what-

Can you please-

Ma'am, stay calm. What address is this building?

Two One Three South. Oh, God. Oh my God.

They should eval me that call. You eval it on a-

EMS is down.

Okay, I'll put that in.

Ma'am, stay calm.

I'm doing it now. Two World Trade Center.

Yep, on the eighty-third floor.

And the phone number is two one two-

Uh-uh.

Two one six six six three three one.

Ma'am, just stay calm for me, okay?

Relax and be calm, ma'am. Ma'am, ma'am, listen to me.

Listen to me, ma'am. You're not dying.

Bad situation.

You're in a bad situation, ma'am.

Hold on.

Hold on a second.