Customer Service Dispute in Retail

Are you automatically assuming we're stealing?

I- Okay, you can call corporate and ask them what the policy is, okay?

I'm-

Just going by the policy

... I'm asking a question. Why are you assuming

that we're about to be stealing?

I'm not assuming that. I asked, "Did you put these here?"

And I said, "Yes."

And you were, but you were grabbing some more to put them back.

Yes, to replace them.

Okay. I'm not gonna argue with you. Excuse me.

All right.

You can call and ask them-

I'm talking to Josh in the morning-

Okay, great

... 'cause you have been nothing but rude.

That's fine. I have not been rude.

Do we want anything from here? Thank you.

I have not been rude, but you-

You have been exceptionally rude.

You talked about it.

You acted like I was an inconvenience to use the restroom.

No, I did not.

Yes, you sure did. Hold the video, Ross, please.

Ma'am, calm down, okay?

Thank you.

Thank you.

Do you want any of these things? 'Cause this store of Ross is not

married.

Come on.

She's so unbothered.

I know.

We have to look at more clothes right now.

Do you have the hangers?

I'm gonna come out. I am-

I'll, I'll just take them.

Okay. I have to have the hangers. Can you get them please for me?

Yeah. Sure.

I can't go in the middle of the-

Heil Hitler.

Heil Hitler.

So-

What? What?

There you go. Okay. That is enough.

That was crazy.

If you can't calm down, you can leave.

That's inappropriate.

I haven't done anything to you except do my job.

You can escort me out.

We can handle that.

No, I-

Do you mind?

Yes, you can.

Hold my video. Um, you're in a public area.

So rude.

I know, but I'm just asking if you can.

Don't you accuse us-

And like I'm saying no

... of anything. I know, but I'm just like,

that's not gonna be physical.

Okay.

She's gonna threaten us with stuff.

I just, I'm not.

Bring it out and get the-

And I'm a minor too, so I can't be.

That's not what I'm doing.

I am too. It is a public area.

Yeah.

I know.

Just now, if you wanna take more in, I can count them out.

Okay. So she was acting like-

So if we take four, we take four out. Is that what you're saying?

Yes.

She's-

So what if we're keeping two and wanna get two more? What do we do?

Bring out the two we want, put in the back?

Bring everything out. Yes, exactly. That is, that is exactly how it's done.

I am not gonna argue with you. I am-

I'm not. I'm trying to understand your rules

... not being rude. I'm not doing anything.

You have been.

No, she isn't.

You have been.

No shade.

I don't think you've been rude.

You haven't been here the last 20 minutes.

No, I-

I look you have been, though

... I'm trying to do a job, ma'am. I'm trying to do a job.

Let me try on these.

We're done here.

Okay. Do you want these?

We're done.

I'll hold onto those.

Okay.

Yeah, that's all.

Okay.

All right.

Sorry.

Here you go